Terms and Conditions
Last updated: October 27, 2026
These terms apply to your use of ashalexcakes.com and to inquiries made through this site. Your individual proposal, invoice, or signed contract may include additional terms for your order. If a signed contract conflicts with this page, the signed contract controls for that order.
Contact: ashlee@ashalexcakes.com
About us
Ashlee Alexandra Cakes LLC is a Los Angeles based luxury cake design studio serving weddings, celebrations, and brand activations, as well as dessert experiences for corporate and private events.
Inquiries and orders
Submitting an inquiry does not confirm an order or reserve a date. We reply to inquiries within 48 hours when possible, and proposals are normally provided within 2 to 3 business days.
Custom cakes are accepted in limited quantities each month. Celebration cakes normally require at least 14 days notice. Weddings and brand activations normally require 4 to 6 weeks notice. Rush orders may be accepted based on availability and may incur a rush fee.
Your order is confirmed only when we confirm it in writing and payment terms in your proposal or invoice are met.
Prices on this site are starting prices, shown as "from" prices. Your final price is the price in your proposal or invoice, and it reflects your size, design, flavors, and any add-ons.
Cake design and production
We will create a cake designed to approximate your wishes. Most custom work comes from a photo you provide. We will do our best to duplicate what is pictured, but there is always slight variation, and adjustments may be needed for sizing and to stabilize and support three dimensional elements.
Painted artwork cannot be created identical to a picture, so painted artwork requests may look different than pictured.
For color matching, please provide a physical or digital swatch of the color you would like matched. We will match the color you provide as closely as possible and cannot guarantee that color will be 100 percent an exact match.
Please provide any decoration, flower, material, or topper for your cake at least two days prior to your pickup date. If a topper you supply is unstable, we will not attach it to the cake, and it will need to be placed on the cake after it has reached its final destination. We will not accept toppers that are fragile and can be easily broken.
Payment
Payment terms from your proposal, invoice, or signed contract apply to your order. The general terms used on this site are:
Payment is due as follows, regardless of order total. If your event is 14 days or fewer away when you book, full payment is due at booking. If your event is more than 14 days away when you book, a 50 percent deposit is due at booking, and the remaining balance is due 14 days before your event.
Delivery and setup are quoted separately, except where your proposal or invoice states that delivery and setup are included.
For orders with a signed contract, the payment terms in that contract apply, even if they differ from the general terms above.
Tastings are $65, include 6 flavors, and are not credited toward your final order.
Changes, cancellations, and refunds
Unless your signed contract states otherwise for your order, the following apply.
If you need to change your date, design, size, or guest count, contact us as soon as possible. The date of your full payment is the final date for changes in size, style, or flavors. Changes requested after that date cannot be guaranteed and may be subject to additional charges.
Notifications of cancellations must be made 7 days prior to the delivery date. Payment is non-refundable, but you may request a credit for later use. The credit must be used within 30 days. The balance of the order, minus any decorations or custom elements that have already been purchased, will be issued as your credit balance.
Full refunds are given in only two cases: failure to deliver your cake or desserts, and, during pickup, if the cake or desserts do not meet your expectations. If we give you a refund, you cannot keep the cake or dessert.
Once a cake or desserts are picked up by you or a designated party, we consider the order accepted. Any product that leaves the bakery is the responsibility of the customer. Refund requests due to decorating style, color shade, or general decoration design will not be honored. Cake flavor and texture are subjective, and refunds requested due to flavor or texture after a cake was accepted will not be honored. To qualify for a store credit, please notify us within 24 hours of pickup and bring the cake back so we can determine whether it meets our standards. Quality determination is solely at the discretion of our bakery.
Because cakes and desserts are made to order for a specific event date, we cannot always remake or resell a cancelled order.
Delivery and pickup
Delivery, setup, pickup, date, time, and location are confirmed in your proposal, invoice, or signed contract. Delivery of cakes is available for a fee, and the fee will be assessed during your initial consultation. Delivery and setup fees are quoted per order unless your proposal or invoice states otherwise.
Please follow the care instructions provided with your order. Cakes should be kept and transported as instructed, and we are not responsible for damage after pickup or delivery caused by handling, heat, or storage that does not follow those instructions.
For setup, you are responsible for providing an appropriate and secure table and environment for the cake. Cakes are heavy and require a sturdy table and an optimal room temperature of 75 degrees or below. Direct sunlight and temperatures of 75 degrees and higher may have drastic and adverse effects on any cake. A photo will be taken of your order once setup is complete, and we are not responsible for damage to the cake after setup is complete.
If an accident occurs during transportation of your cake and the cake is ruined, a full refund will be given.
If you provide your own transportation, please transport your cake safely on a flat surface. Once a cake or baked goods leave our bakery, you accept responsibility for transport to its location. We do not provide refunds for a mishap during customer transportation, but we will do our best to fix a mishap for an additional charge.
Our cakes are refrigerated for transport purposes and should be left out 2 to 3 hours at room temperature, with no direct sunlight and not placed outside, prior to cutting. Temperature and humidity, and improper cutting, can cause a cake to have issues, including collapse.
Food and allergies
Tell us about allergies and dietary needs in your inquiry. Our products may contain or come into contact with milk, wheat, nuts, soy, and other allergens. You agree to notify your guests of this risk, and we are not responsible for allergic reactions to guests consuming the product.
Our kitchen handles wheat and other common allergens, and we cannot guarantee that any product is completely free of a specific allergen. Do not rely on a product for a severe allergy unless we have confirmed in writing that we can make it safely for that order.
Photo rights
We may photograph your cake or order copies of pictures from your photographer. We reserve the right to use any photographs for our own reference or for display and promotion without compensation to you.
Website content
Photos, designs, text, and other content on this site are owned by Ashlee Alexandra Cakes LLC or used with permission. You may view and share links to this site for personal, non-commercial use. You may not copy, reproduce, or use our photos or designs for commercial purposes without written permission.
Links to other sites
This site links to external inquiry forms hosted by Google, and may link to social media pages. We are not responsible for the content or privacy practices of external sites. When you use a Google Form linked from this site, Google's terms and privacy practices apply to that form.
Limitation of liability
This site is provided for general information about our services. We do not guarantee that the site will be available at all times or free of errors. To the fullest extent permitted by law, our liability for website use is limited to the amount, if any, you paid to use this site, which is normally zero for browsing.
Nothing in this section limits liability that cannot be limited by law, or changes the terms of a paid order, which are governed by your proposal, invoice, or signed contract.
Changes to these terms
We may update these terms. The "Last updated" date at the top shows the latest version. Updated terms apply to website use and inquiries made after that date, and do not change an already confirmed order unless your updated proposal or invoice states otherwise.
Contact
Questions about these terms: ashlee@ashalexcakes.com